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Information available to our servicers can be found on the links below for easy access. Servicers can contact individualVA representatives, Regional Loan Centers or the VALERI Helpdesk for any questions they have regarding the servicing of VA guaranteed loans. VA helps Servicemembers, Veterans, and eligible surviving spouses become homeowners. As part of our mission to serve you, we provide a home loan guaranty benefit and other housing-related programs to help you buy, build, repair, retain, or adapt a home for your own personal occupancy.
To create a new account select Register Now from the Login page. You will need your ten-digit loan number to set up your account the first time, which can be located on your monthly mortgage statement or Welcome Letter. On April 24, some of our customers whose loans are serviced by Mr. Cooper on our behalf had their bank accounts debited incorrectly.
What if I have additional questions about the servicing of my loan?
If you are in crisis or having thoughts of suicide, visit VeteransCrisisLine.net for more resources.
VA Home Loan Centers is an approved originator of VA mortgages. Before you buy, be sure to read the VA Home Loan Buyer's Guide. This guide can help you under the homebuying process and how to make the most of your VA loan benefit.Download the Buyer's Guide here. Find out how to schedule an appointment by phone, online, or through secure messaging. Alternatively, contact the regional email addresses below to reach us.
Customer Service 1-800-798-3946
Avoid taking on additional debt such as opening a new credit card, purchasing a vehicle, or putting furniture on a payment plan until after your home has closed. Even when the seller took us to the 11th hour, VA Home Loan Centers came through and got us funded and documents signed on time. Ask VA is our online tool that replaced the Information Routing & Inquiry Service and the GI Bill Help Portal. Use Ask VA to send us your questions, updates, and documents online.
VSignals will help theSpecially Adapted Housing programidentify important moments during grant eligibility. Get a VA home loan quote from the Nation's most trusted lenders. VALoans.com is highly committed to providing excellent customer service. Get a Quote A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency. The Department of Veterans Affairs guarantees mortgages originated by VA Home Loan Centers.
Servicemember Specials
It is the policy of Lakeview to provide services without regard to race, color, religion, national origin, ancestry, age, sex, familial status, physical handicap, or disability. An FHA loan is a great option for first-time homebuyers. Contact Freedom Mortgage today to find out if you can benefit from an FHA loan. If you refinance with an FHA or VA loan, the process is simple as some FHA and VA products require less documentation than conventional loans and do not require an appraisal, if you qualify. That allows closing to be quicker than a home purchase.
The Department of Veterans Affairs defines a servicer as a mortgage company that collects funds for a debt incurred by a borrower to purchase a home. Servicers play a critical role in the VA Home Loan Program, as many essential loan management activities are delegated to them. Servicers must service VA loans to the highest standard as they would other loans in their portfolios of similar conventional and government loans. VA provides regulations and guidelines of how VA loans should be serviced and maintained.
How do I pay my monthly mortgage payment?
An active member of the armed forces or a Veteran of the military may be eligible for VA benefits. The Department of Veterans Affairs determines eligibility for the VA Loan program. Loan approval is determined by a lender and primarily based on your income, debts and credit history. It is possible to be eligible for a VA loan but not approved for financing and vice versa.
VALoans.com is not affiliated with or endorsed by the Department of Veterans Affairs or any government agency. Visitors with questions regarding our licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. VA has migrated all IT help desk and support services to the ServiceNow Customer Service Management application. Registered users can submit a case, log in to view and respond to cases, and respond by email via their ID.Me/AccessVA account. VA Home Loans are provided by private lenders, such as banks and mortgage companies. VA guarantees a portion of the loan, enabling the lender to provide you with more favorable terms.
VA RLC’s are there to help veterans understand their home loan benefits, obtain eligibility documents and prevent foreclosure. Find the nine VA Regional Loan Centers websites addresses, telephone numbers, addresses and email. RLCs provide assistance to veterans in need of information on how to use their veteran mortgage benefits.
Your experience with Lakeview Loan Servicing, LLC (“Lakeview”) is important to us, and your feedback is always appreciated. If you feel there is an issue we should address, we want to know about it – please use this form to tell us. Our staff is empowered and motivated to provide excellent customer service.
If you’re experiencing financial hardship due to the COVID-19 emergency, you can request a temporary delay in mortgage payments. Find the phone number and address for your local VA health facility, regional office, cemetery, or other location. Get answers to your questions about VA benefits and services. Ask us a question online, call us, or explore our FAQs and other resources.
Once issued, you’re able to customize your Preapproval letter to include a specific dollar amount and the property address through MyVeteransUnited. It’s important to check MyVeteransUnitedregularly and complete all tasks as quickly as possible. Contact your Loan Officer right away if you expect a change in your employer, hours worked or salary/hourly rate.
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